FAQ

At Alicia Michel, we understand the significance of your special day and the excitement of receiving your order in a timely manner. We take pride in processing and shipping orders as quickly as possible. Typically, orders are processed and shipped within 1-2 days. However, please note that during holidays and on weekends, processing and shipping may take up to 5 days. We strive to ensure that your order is delivered promptly and with the utmost care to make your wedding day even more special. If you have specific delivery timelines or urgent requests, please feel free to reach out to our customer service team, and we will do our best to accommodate your needs.

If you wish to return items purchased from Alicia Michel, you may do so within 90 days from the original purchase date. To initiate the return process, please mail the items to our designated mailbox below. It is important to note that shipping fees are not eligible for refund. However, upon receiving the refunded product, we will issue store credit for future purchases. To ensure a smooth exchange process, please ensure that the product is in its original packaging and include the order number with the returned item. We strive to provide excellent customer service and want to ensure that you are completely satisfied with your purchases from Alicia Michel. Mail Returns & Exchanges to: 3833 East Main Street Unit #204 Saint Charles, IL 60174 If you have any additional questions, please text us at (847) 924 3329 or e-mail us at aliciamichel.jewelry@gmail.com

If you wish to exchange items purchased from Alicia Michel, you may do so within 90 days from the original purchase date. To initiate the exchange process, please mail the items to our designated mailbox. It is important to note that shipping fees are not eligible for refund. However, upon receiving the refunded product, we will issue store credit for future purchases. To ensure a smooth exchange process, please ensure that the product is in its original packaging and include the order number with the returned item. We strive to provide excellent customer service and want to ensure that you are completely satisfied with your purchases from Alicia Michel. Mail Returns & Exchanges to: 3833 East Main Street Unit #204 Saint Charles, IL 60174 If you have any additional questions, please text us at (847) 924 3329 or e-mail us at aliciamichel.jewelry@gmail.com

Alicia Michel's jewelry is made of high-quality materials. Our jewelry pieces are primarily crafted from stainless steel, denoted as either "silver tone" or "gold tone" in each product category. Additionally, we offer jewelry that is silver plated, 925 sterling silver, and gold plated. In terms of stones, we use cubic zirconia to add sparkle and elegance to our designs. We are committed to providing our customers with elegant and long-lasting pieces that are perfect for weddings and to enjoy on other special occasions for years to come. Whether you are looking for a classic silver or gold tone piece or a more modern stainless steel design, Alicia Michel has the perfect jewelry to complement your wedding day.

At Alicia Michel, we understand the importance of caring for your jewelry, especially for momentous occasions like weddings. To help your jewelry stays in good condition, we recommend following these steps: 1. Proper Storage: Store your jewelry in a cool, dry place, preferably in individual pouches or compartments to prevent pieces from scratching or tangling with each other. 2. Avoid Exposure to Harsh Chemicals: Remove your jewelry before swimming, showering, or using household cleaning products to prevent damage from chemicals. 3. Regular Cleaning: Use a soft, lint-free cloth to gently wipe your jewelry after each wear to remove any oils, lotions, or dirt that may have accumulated. 4. Professional Maintenance: Periodically have your jewelry inspected and cleaned by a professional jeweler to ensure that clasps, settings, and stones are secure and in good condition. By following these simple steps, you can help to prolong the life and luster of your jewelry from Alicia Michel, ensuring that it continues to sparkle on your wedding day and for many years to come.