Question 1

When will my order ship?

Accepted Answer

We understand the importance of your special occasion and the excitement of receiving your order in a timely manner. We take pride in processing and shipping orders as quickly as possible. We typically ship orders within 1 day.

However, please note that during holidays, processing and shipping may take up to 3 days. If you have specific delivery timelines or urgent requests, please feel free to reach out to our customer service team, and we will do our best to accommodate your needs.

Question 2

Can I exchange Alicia Michel items?

Accepted Answer

If you wish to exchange items purchased from Alicia Michel, you may do so within 90 days from the original purchase date. To initiate the exchange process, please mail the items to our designated mailbox. It is important to note that shipping fees are not eligible for refund. However, upon receiving the refunded product, we will issue store credit for future purchases. To ensure a smooth exchange process, please ensure that the product is in its original packaging and include the order number with the returned item. We strive to provide excellent customer service and want to ensure that you are completely satisfied with your purchases from Alicia Michel.

Mail Returns & Exchanges to:
3833 East Main Street Unit #204 Saint Charles, IL 60174

If you have any additional questions, please text us at (847) 924 3329 or e-mail us at aliciamichel.jewelry@gmail.com

Question 3

What is Alicia Michel's your return policy?

Accepted Answer

If you wish to return items purchased from Alicia Michel, you may do so within 90 days from the original purchase date. To initiate the return process, please mail the items to our designated mailbox below. It is important to note that shipping fees are not eligible for refund. However, upon receiving the refunded product, we will issue store credit for future purchases. To ensure a smooth exchange process, please ensure that the product is in its original packaging and include the order number with the returned item. We strive to provide excellent customer service and want to ensure that you are completely satisfied with your purchases from Alicia Michel.

Mail Returns & Exchanges to:
3833 East Main Street Unit #204 Saint Charles, IL 60174

If you have any additional questions, please text us at (847) 924 3329 or e-mail us at aliciamichel.jewelry@gmail.com

Question 4

Do you offer free shipping?

Accepted Answer

Yes, we do! We offer FREE shipping for all our orders within the U.S.  Free shipping is not currently available to destinations outside the U.S. such as Mexico and Canada.

Question 5

Q: When will my order from Alicia Michel Jewelry Store arrive?

Accepted Answer

A: Once your order is shipped, you will receive an email from Alicia Michel Wedding Jewelry containing your tracking number. It may take a few days for the tracking information to fully register in the carrier’s system. You can use this tracking number to monitor the status and estimated delivery date of your package directly through the carrier's website. If you have any concerns or further questions, please feel free to contact our customer service team for assistance.

Question 6

Where do you ship from?

Accepted Answer

Alicia Michel Wedding Jewelry based in Saint Charles, Illinois which is where we ship all our orders from.

Question 7

How can I track my order?

Accepted Answer

Once your order has shipped, you'll receive a shipping confirmation from Alicia Michel Wedding Jewelry via email. This email will contain a link to track your package. Please allow a few days  for your tracking to start working.

Question 8

Q: Can I edit my order once it has been placed?

Accepted Answer

A: At Alicia Michel Wedding Jewelry, we strive to accommodate our customers whenever possible. If you need to edit your order after it has been placed, please contact us immediately at aliciamichel.jewelry@gmail.com or you can text us at 847-924-3329. Depending on the status of your order, we will do our best to make the necessary changes. However, please note that if your order has already been processed or shipped, modifications may not be possible.

We highly recommend reviewing your order details carefully before placing it, as changes may be limited once the order is placed. Thank you for choosing Alicia Michel for your wedding jewelry needs.

FAQ

Frequently asked questions